We're proud to offer ✈️worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

We offer the following additional options:

*All orders over $60 qualify for Free Standard Shipping!(Except for special items)

Estimated shipping times by country:

  1. Mail is available throughout the UK (that is, both the British mainland and its affiliated islands are available), and the overseas territories of the United Kingdom are not available (such as the British Indian Ocean Territory, the British Virgin Islands, etc.).
2. The United States, excluding remote areas such as Alaska and Hawaii, and overseas addresses such as Puerto Rico and Guam; APO/FPO military addresses.
3. Germany and the affiliated islands of European countries do not provide delivery services.
4. France, the affiliated islands do not provide delivery service.
5. The European affiliated islands do not provide delivery services.

Please note:

• Prepare Time: 3-14days.
• Shipping Time: Depends on the shipping method you choose.
• If you have some questions, please contact our customer service team, we will reply to you as soon as possible. Thank you for your patience.
• Transit times are estimates and cannot be guaranteed by The Miracle&Memory. Unexpected delays due to weather or carrier issues can happen and are out of our control.
• We might modify our freight according to the actual situation, depending on the options when you place the order and your order will be delivered by miracle-memory.com's shipping company.

Hey, we hope you’re in love with your new items from Miracle&Memory! miracle-memory.com chooses products to sell based on our excellent designs and proven reliability. Therefore, quality is guaranteed.

BUT if something ain’t quite right, we've got a super-easy hassle-free returns process!

Damaged Returns

We make every effort to prevent shipping damages. If your package appears damaged upon receipt, please simply refuse the shipment.

Due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 24 hours of receipt of the product. If you have any questions, please see our Shipping Terms and logistic issues or contact our customer service.

Return Period

You can return unwanted items to us within 9 days. The return period starts from the day you receive all items in your order. All returns are subject to the conditions below.

How do I make a return?

1. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number and the return address by contacting miracle-memory.com Customer Service through any of the methods provided on our Contact Us page. We may need you to provide the items' photos that you want to return.

2. If the return request is approved, you must return within 5 days after receiving the RMA number. Attach a note indicating the reason and RMA number.

3. Call the post office to arrange a collection or drop off at your nearest post office.
4. Once we accept your return, it can take 1-3 working days for us to process your refund.

Refund

1. If the items have to be returned or exchanged because of the quality, M&M will pay for the return.

2. If the items have to be returned or exchanged because of the wrong size/ You don't like them/ Don't look good, Then you will pay for the return.

Return Conditions

Please take extra care when trying on your new purchases, as returned items must meet the following conditions to qualify for a refund:

Notice

If you intend to contact us, please be reminded that all information about us, products, and pricing are already on our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.

Nonetheless, feel free to contact us if you need to since it’s always our aim to provide excellent customer service.